Neighborly Senior Concierge Service
Privacy Policy
Effective Date: August 17, 2026Last Updated: August 17, 2026
Neighborly Senior Concierge Service (“Neighborly,” “we,” “us,” or “our”) respects the privacy of older adults, families, professionals, community partners, and visitors to our website.
This Privacy Policy explains the types of personal information we may collect, how we use and disclose that information, and the privacy choices available to you.
This Privacy Policy applies to information collected throughwww.neighborlyseniorconcierge.com and related online communications.
It does not replace privacy, confidentiality, authorization, or consent provisions contained in agreements that may apply when Neighborly provides services to an older adult or family.
1. Information You Provide to Us
Depending on how you interact with Neighborly, we may collect information you voluntarily provide, including:
Name
Email address
Telephone number
Mailing address
Preferred method of communication
Information submitted through a website contact or inquiry form
Information about the type of assistance you are seeking
Information you voluntarily provide about an older adult or family member
Appointment or consultation requests
Communications you send to Neighborly
Other information you choose to provide
We ask that you provide only the information reasonably necessary for Neighborly to respond to your request.
2. Information About Another Person
Family members sometimes contact Neighborly on behalf of a parent, spouse, relative, or other loved one.
If you provide personal information about another person, please provide only information reasonably necessary for your inquiry and information you are authorized or otherwise permitted to provide.
Submitting information about another person through the Website does not give Neighborly authority to act on that person's behalf.
Additional authorization may be required before Neighborly communicates with family members or other third parties about an individual receiving Neighborly services.
3. Sensitive Information
Because Neighborly assists older adults and families, people may sometimes voluntarily provide information that is sensitive or personal.
Please do not submit highly sensitive information through an ordinary Website contact form or unsecured email unless Neighborly specifically requests the information and provides an appropriate method for submitting it.
Examples include:
Social Security numbers
Banking or financial account information
Credit or debit card numbers
Passwords
Copies of identification documents
Detailed medical records
Insurance identification numbers
Other highly sensitive personal information
Information required after you engage Neighborly for services may be collected through separate forms, agreements, authorizations, or other appropriate processes.
4. Information Collected Automatically
The Neighborly Website is hosted and operated through Squarespace.
When you visit our Website, certain technical and usage information may be collected automatically by Squarespace in connection with operating, securing, and maintaining the Website.
This information may include:
Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages visited
Approximate geographic location derived from an IP address
Date and time of Website visits
Referring website or source
Website interactions
Cookie and similar technology information
Neighborly currently has Squarespace Activity Log enabled. This information may be used to understand Website activity, maintain Website security, troubleshoot technical issues, and improve Website functionality.
5. Cookies and Your Cookie Choices
The Neighborly Website uses cookies and similar technologies.
Some cookies are necessary cookies required for basic Website functionality and security.
Other cookies are considered non-essential cookies and may be used for purposes such as Website analytics or understanding how visitors interact with the Website.
Neighborly has configured its Website so that non-essential cookies are restricted until a visitor provides consent through the Website's cookie banner.
When you visit our Website, the cookie banner provides choices regarding non-essential cookies.
You may decline non-essential cookies through the choices provided by the Website.
Your web browser may also allow you to block or delete cookies. Blocking necessary cookies through your browser may affect certain Website functions.
6. Analytics and Tracking
Neighborly currently uses Squarespace's built-in Website functionality and Activity Log.
At the date of this Privacy Policy:
Neighborly does not have Google Analytics connected through Squarespace.
Neighborly does not have Meta Pixel connected through Squarespace.
Non-essential cookies are restricted until consent is provided through the Website's cookie banner.
If Neighborly's Website technology or tracking practices materially change, this Privacy Policy will be updated as appropriate and additional privacy choices will be provided when required by applicable law.
7. How Neighborly Uses Personal Information
Neighborly may use personal information to:
Respond to inquiries
Provide information you request
Schedule consultations or appointments
Determine whether Neighborly may be able to assist with a request
Communicate regarding Neighborly services
Coordinate requested services or resources
Provide customer support
Maintain appropriate business records
Improve our Website and services
Protect the security and integrity of our Website and systems
Prevent fraud or misuse
Comply with legal obligations
Establish, exercise, or defend legal rights
Send marketing communications when permitted by applicable law and consistent with your communication preferences
Neighborly seeks to collect and use personal information that is reasonably relevant to the purpose for which it was collected.
8. How We May Disclose Personal Information
Neighborly does not sell personal information for money.
We may disclose personal information when reasonably necessary to operate our business, respond to your request, provide requested services, or comply with legal requirements.
Categories of recipients may include:
Squarespace and Technology Providers
Neighborly uses Squarespace to host and operate our Website.
We may also use providers that support email, scheduling, information technology, data storage, security, and other business functions.
Payment Processors
If electronic payments are offered, payment information may be processed by a third-party payment processor.
When payment processing is handled directly by a payment provider, Neighborly does not need to receive or retain complete payment-card information.
Professional Advisors
Information may be disclosed when reasonably necessary to accountants, attorneys, insurance professionals, consultants, or other professional advisors assisting Neighborly.
Service Providers and Community Resources
At your request or with appropriate authorization, information may be provided to a third-party provider, community resource, senior living community, moving or downsizing provider, or other organization when necessary to assist with a requested service or referral.
Legal and Safety Purposes
Information may be disclosed when reasonably necessary to comply with applicable law, legal process, court order, governmental request, or to protect the rights, property, or safety of Neighborly or others.
Business Transactions
Information may be transferred as permitted by law in connection with a merger, sale, reorganization, financing, acquisition, or transfer of all or part of the business.
9. Third-Party Websites
Our Website may contain links to third-party websites, businesses, organizations, senior living communities, professionals, or community resources.
Neighborly does not control the privacy or security practices of third-party websites.
When you leave the Neighborly Website, information you provide to another website is subject to that third party's privacy practices.
We encourage visitors to review the privacy policies of third-party websites before providing personal information.
10. Email and Text Communications
If you provide your email address or telephone number when contacting Neighborly, we may use that information to respond to your inquiry and communicate with you regarding the matter for which you contacted us.
Providing an email address or telephone number for an inquiry does not by itself constitute consent to receive unrelated promotional communications where separate consent is required by law.
If you separately consent to receive marketing emails or text messages, you may withdraw that consent as permitted by applicable law.
For marketing emails, you may use the unsubscribe instructions included in the message.
For applicable marketing text messages, you may reply STOP to opt out.
Message and data rates may apply to text messages.
Service-related communications necessary to respond to your request or provide an agreed-upon service may be treated differently from marketing communications as permitted by law.
11. Data Security
Neighborly uses reasonable administrative, technical, and physical safeguards appropriate to the nature and volume of information under our control.
However, no website, email system, electronic transmission, or electronic storage system can be guaranteed to be completely secure.
Please avoid sending highly sensitive personal information through ordinary email or Website contact forms unless Neighborly specifically requests it through an appropriate method.
If Neighborly becomes aware of a security breach involving personal information, Neighborly will respond and provide notification when required by applicable law.
12. Data Retention
Neighborly retains personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business and legal purposes.
These purposes may include:
Responding to inquiries
Providing requested services
Maintaining appropriate business and financial records
Resolving disputes
Enforcing agreements
Meeting legal, insurance, tax, or regulatory requirements
Retention periods may vary depending upon the type of information and why it was collected.
When information is no longer reasonably necessary, it may be deleted, destroyed, anonymized, or otherwise handled in accordance with applicable requirements and Neighborly's record-retention practices.
13. Your Privacy Choices and Requests
You may contact Neighborly regarding personal information we maintain about you.
Depending upon applicable law and the circumstances of your request, available rights may include the ability to:
Confirm whether personal information about you is being processed
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a portable copy of certain information where applicable
Withdraw consent where processing is based upon consent
Opt out of certain uses of personal information where applicable
Some requests may be limited or denied where permitted by law, including when information must be retained for legal, contractual, security, recordkeeping, or other legitimate purposes.
Neighborly may take reasonable steps to verify your identity before fulfilling a privacy request.
You will not be required to create a new account merely to submit a privacy request.
14. Appeals of Privacy Requests
If applicable New Jersey privacy law gives you the right to appeal a decision concerning a privacy request, you may submit an appeal using the contact information provided below.
Please identify the communication as a “Privacy Request Appeal” and explain why you believe the original decision should be reconsidered.
Neighborly will review and respond to qualifying appeals within the time required by applicable law.
15. Sale of Personal Data and Profiling
Neighborly does not sell personal information for monetary consideration.
Neighborly does not knowingly use personal information to profile individuals in furtherance of decisions that produce legal or similarly significant effects concerning an individual.
If Neighborly's practices change in a manner that creates additional privacy or opt-out rights under applicable law, this Privacy Policy will be updated and appropriate methods for exercising those rights will be provided.
16. Children's Privacy
The Neighborly Website and Neighborly services are directed toward adults and are not intended for children under 13.
Neighborly does not knowingly collect personal information online directly from children under 13.
If you believe a child under 13 has provided personal information directly to Neighborly through our Website, please contact us so we can review the matter and take appropriate action.
17. Older Adults and Authorized Representatives
Because Neighborly serves older adults and their families, a family member, guardian, power of attorney, or other authorized representative may sometimes communicate with Neighborly on another person's behalf.
Neighborly may request reasonable documentation of the representative's authority before providing personal information or acting upon certain privacy requests.
This helps protect the privacy of the older adult involved.
18. Social Media
Neighborly may maintain pages or accounts on social-media platforms.
Information you voluntarily post publicly on a social-media platform is governed by that platform's privacy practices and may be visible to other users.
Please avoid posting private or sensitive personal information in public comments.
If you need to discuss a personal situation with Neighborly, please contact us privately.
19. Changes to This Privacy Policy
Neighborly may update this Privacy Policy as our Website, services, technology, or applicable legal requirements change.
The current version will be posted on our Website with an updated Last Updated date.
When required by applicable law, Neighborly will provide additional notice of material changes and obtain consent where required.
20. New Jersey Privacy Rights
Neighborly operates in New Jersey and respects privacy and consumer rights available under applicable New Jersey law.
Certain rights and obligations under the New Jersey Data Privacy Act, N.J.S.A. 56:8-166.4 et seq., depend upon the law's applicability requirements and statutory thresholds.
Nothing in this Privacy Policy is intended to restrict a privacy or consumer right that cannot lawfully be waived.
21. Contact Neighborly About Privacy
Questions, concerns, privacy requests, or privacy-request appeals may be directed to:
Neighborly Senior Concierge Service
Email: Jill@neighborlyseniorconcierge.comPhone: 609-450-6122Website:www.neighborlyseniorconcierge.com
Serving Camden, Gloucester & Burlington Counties, New Jersey
For privacy-related email requests, please use the subject line:
Privacy Request
Neighborly may request additional information when reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.
© 2026 Neighborly Senior Concierge Service. All Rights Reserved.
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