Neighborly Senior Concierge Service
Terms of Use
Effective Date: August 17, 2026Last Updated: August 17, 2026
Welcome to the website of Neighborly Senior Concierge Service (“Neighborly,” “we,” “us,” or “our”).
These Terms of Use govern your access to and use ofwww.neighborlyseniorconcierge.com, including its pages, information, forms, resources, features, and other content (collectively, the “Website”).
Please read these Terms carefully. By accessing or using the Website, you agree to these Terms of Use. If you do not agree with these Terms, please discontinue use of the Website.
1. About Neighborly
Neighborly Senior Concierge Service provides personalized, non-medical support to older adults and their families.
Our services may include assistance with:
Organization and coordination
Appointment advocacy
Errands and everyday support
Downsizing and moving coordination
Transitions to assisted living or other senior living settings
Family support
Companionship and connection
Locating community resources and service providers
Information presented on this Website is intended to help visitors learn about Neighborly and the types of services and resources that may be available.
Using this Website, submitting a contact form, requesting information, or communicating with Neighborly through the Website does not by itself create a service relationship between you and Neighborly.
Services actually provided by Neighborly are governed by the applicable Client Service Agreement and other agreements, authorizations, policies, and terms provided in connection with those services.
2. Neighborly Is a Non-Medical Service
Neighborly is a non-medical senior concierge service.
Neighborly does not provide:
Medical diagnosis or treatment
Nursing services
Home healthcare
Medication administration or medication management
Emergency medical services
Legal advice
Financial or investment advice
Mental health treatment
Other professional services requiring a license unless those services are provided separately by an appropriately licensed third-party professional
Information available through this Website is for general informational purposes and should not be considered medical, legal, financial, or other licensed professional advice.
If you have a medical emergency or believe someone is in immediate danger, contact 911 or the appropriate emergency service.
3. Eligibility
The Website is intended for individuals who are at least 18 years old.
By using the Website, you represent that you are legally permitted to use the Website and agree to these Terms.
4. Permitted Use of the Website
You may use the Website for lawful personal and informational purposes.
You agree not to:
Use the Website in violation of applicable federal, state, or local law.
Attempt to gain unauthorized access to any portion of the Website, server, database, account, or computer system.
Interfere with the proper operation or security of the Website.
Introduce viruses, malware, malicious code, or other harmful technology.
Impersonate Neighborly or another individual or organization.
Use automated systems, bots, scrapers, or similar technology to improperly collect or reproduce Website content.
Copy, reproduce, distribute, or commercially exploit protected Website content without authorization.
Use the Website in a manner intended to harm Neighborly, another visitor, or another person or organization.
5. Website Information
Neighborly makes reasonable efforts to provide useful and current information on the Website.
However, Website information may occasionally contain errors, omissions, or information that is no longer current.
Service descriptions, programs, service areas, availability, pricing, policies, resources, and other information may change.
Information appearing on the Website does not guarantee that a particular service, provider, resource, senior living community, appointment, or other opportunity will be available or appropriate for a particular individual.
When Website information differs from the terms of a signed Neighborly service agreement, the applicable service agreement will control with respect to the services covered by that agreement.
6. Contact Forms and Information You Submit
The Website may allow you to contact Neighborly through contact forms, inquiry forms, email, telephone, or other communication methods.
You agree not to knowingly provide false, fraudulent, or misleading information.
Please do not submit Social Security numbers, banking information, passwords, detailed medical records, copies of identification documents, or other highly sensitive information through an ordinary Website contact form or unsecured email unless Neighborly specifically requests the information through an appropriate method.
Neighborly's collection and handling of personal information through the Website is described in our Privacy Policy.
7. Cookies and Website Technology
The Neighborly Website is hosted and operated through Squarespace.
The Website uses cookies and similar technologies for Website functionality and security and may use non-essential cookies for purposes such as analytics.
Neighborly has configured the Website to restrict non-essential cookies until a visitor provides consent through the Website's cookie banner.
Visitors may make available cookie choices through the cookie banner.
Additional information regarding cookies, Website activity information, and privacy choices is provided in our Privacy Policy.
8. Communications
When you contact Neighborly and provide your telephone number, email address, or other contact information, Neighborly may use that information to respond to your request and communicate with you regarding the matter for which you contacted us.
Communications may include:
Responses to inquiries
Requested information
Consultation or appointment information
Scheduling communications
Service-related communications
Follow-up communications
Requested community information or resources
Providing contact information for an inquiry does not by itself constitute consent to receive unrelated marketing communications where separate consent is required by law.
Where consent is required for marketing email or text communications, Neighborly will obtain appropriate consent.
You may withdraw consent to marketing communications as permitted by applicable law.
Message and data rates may apply to text messages depending upon your wireless carrier and plan.
9. Privacy
Your privacy is important to Neighborly.
Our collection, use, disclosure, retention, and handling of personal information obtained through the Website is described in our separate Privacy Policy.
The Privacy Policy should be reviewed together with these Terms of Use.
10. Third-Party Websites and Resources
The Website may contain links to third-party websites or information regarding businesses, organizations, government agencies, senior living communities, healthcare providers, attorneys, financial professionals, moving companies, home-service providers, transportation providers, community organizations, or other resources.
These links and resources may be provided for convenience and informational purposes.
Unless Neighborly expressly states otherwise in writing, providing information about or a link to a third party does not constitute a guarantee or warranty regarding that third party.
Neighborly does not control third-party websites and is not responsible for their content, availability, security, privacy practices, pricing, services, or performance.
Visitors access third-party websites at their own discretion.
11. Referrals and Community Resources
As part of our services, Neighborly may help older adults and families identify third-party resources or service providers.
Providing the name or contact information of a third party does not guarantee:
Availability
Qualifications
Licensing
Pricing
Quality
Suitability
Performance
Results
Families are encouraged to independently evaluate third-party providers before entering into an agreement or purchasing services.
Any referral arrangement, compensation, or other relationship that Neighborly is legally required to disclose will be disclosed as required by applicable law.
12. Senior Living, Downsizing and Moving Information
Neighborly may assist individuals and families who are considering downsizing, moving, transitioning to assisted living, or moving to another senior living setting.
Neighborly may help families:
Organize information
Identify available resources
Coordinate logistics
Prepare for a move or transition
Communicate with appropriate providers
Navigate next steps
Neighborly does not make medical determinations regarding the appropriate level of care for an individual.
Neighborly does not guarantee admission to, availability at, suitability of, licensing status of, services provided by, or outcomes associated with any particular senior living community or third-party provider.
Final decisions remain with the older adult, family, legally authorized representative, and appropriate licensed professionals, as applicable.
13. Intellectual Property
Unless otherwise indicated, Website content—including original text, graphics, logos, photographs, designs, service descriptions, materials, program names, and branding—is owned by or licensed to Neighborly Senior Concierge Service and may be protected by applicable copyright, trademark, and other intellectual-property laws.
This includes Neighborly branding and the tagline:
“Where Help is Just Around the Corner.”
Visitors may view or print Website materials for personal, non-commercial purposes.
You may not reproduce, publish, distribute, sell, modify, or commercially use protected Neighborly Website materials without permission except where otherwise permitted by law.
Use of the Website does not transfer ownership of Neighborly intellectual property to the visitor.
14. Website Security
Neighborly uses reasonable measures appropriate to its Website and business operations to protect information under its control.
However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.
Neighborly therefore cannot guarantee the absolute security of information transmitted electronically.
Visitors are responsible for taking reasonable precautions when communicating or transmitting information online.
15. Website Availability
Neighborly does not guarantee that the Website will always be available, uninterrupted, error-free, or free from technical problems.
The Website or individual features may occasionally become unavailable because of maintenance, hosting interruptions, security issues, technical problems, updates, or circumstances outside Neighborly's reasonable control.
Neighborly may modify, suspend, replace, or discontinue Website content or features, subject to applicable law.
16. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
NEIGHBORLY DOES NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE AVAILABLE, COMPLETELY ACCURATE, CURRENT, UNINTERRUPTED, OR FREE FROM TECHNICAL ERRORS.
Nothing in these Terms excludes or limits any warranty, consumer right, or remedy that cannot legally be excluded under applicable law.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEIGHBORLY SENIOR CONCIERGE SERVICE AND ITS OWNER, EMPLOYEES, CONTRACTORS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING SOLELY FROM ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE WEBSITE.
This may include damages arising from Website interruptions, technical errors, third-party websites, or reliance on general Website information.
Nothing in these Terms excludes or limits liability, consumer rights, or remedies that cannot lawfully be excluded or limited under New Jersey or applicable federal law.
These Website limitations do not replace or modify liability provisions contained in a separate written Neighborly service agreement except where expressly provided by that agreement and permitted by law.
18. Service Plans, Pricing, Payments and Cancellations
The Website may describe Neighborly services, Support Plans, fees, packages, or other service options.
Website descriptions are provided for informational purposes unless expressly stated otherwise.
Actual service terms—including pricing, payment obligations, cancellations, refunds, recurring payments, service periods, and termination rights—are governed by the applicable Client Service Agreement, Support Plan terms, payment policies, and other applicable service documents.
Neighborly will disclose mandatory fees and charges as required by applicable law.
Nothing in these Terms is intended to reduce or eliminate a consumer's cancellation, refund, pricing, disclosure, or other rights provided by applicable law.
19. No Guarantee of Third-Party Decisions or Results
Neighborly may assist families with gathering information, organizing options, identifying resources, and coordinating next steps.
Neighborly cannot guarantee decisions or results involving independent third parties, including:
Senior living communities
Healthcare providers
Government agencies
Insurance companies
Attorneys
Financial professionals
Moving or downsizing companies
Contractors
Transportation providers
Other independent businesses or organizations
Each third party remains responsible for its own services, qualifications, decisions, pricing, policies, and performance.
20. Changes to These Terms
Neighborly may update these Terms to reflect changes in the Website, business practices, or applicable legal requirements.
The current version will be posted on the Website with an updated Last Updated date.
Changes will apply prospectively as required by applicable law.
When applicable law requires additional notice or consent for a material change, Neighborly will provide that notice or obtain consent as required.
21. Governing Law
These Terms and use of the Website are governed by applicable federal law and the laws of the State of New Jersey, without regard to conflict-of-law principles.
Nothing in these Terms is intended to deprive a consumer of rights, protections, or remedies that cannot lawfully be waived under applicable New Jersey or federal law.
22. Severability
If a provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate.
The remaining provisions will continue in effect.
23. No Waiver
Neighborly's failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
24. Relationship to Neighborly Service Agreements
These Terms govern use of the Neighborly Website.
They do not replace the Neighborly Client Service Agreement, Support Plan terms, payment policies, authorizations, consents, privacy and confidentiality documents, or other agreements governing services provided to an older adult or family.
If you engage Neighborly to provide services, additional agreements and policies may apply.
25. Contact Neighborly
Questions regarding these Terms of Use may be directed to:
Neighborly Senior Concierge Service
Email: Jill@neighborlyseniorconcierge.com
Phone: 609-450-6122
Website:www.neighborlyseniorconcierge.com
Serving Camden, Gloucester & Burlington Counties, New Jersey
© 2026 Neighborly Senior Concierge Service. All Rights Reserved.
Where Help is Just Around the Corner.